Why Has My Withdrawal Not Arrived?

1. Transfer Process

The transfer consists of three stages:

1. JuCoin Outgoing Transaction: The platform processes the withdrawal and generates a TXID (transaction hash), usually completed within 30-60 minutes;
2. Block Confirmation: The transaction enters the blockchain network, waiting for miners to package and confirm it;
3. Recipient Account Credit: Funds arrive at the receiving platform/wallet. The arrival time depends on the block confirmation speed and the receiving platform’s rules.

Important Notes:

• If the blockchain transaction is unconfirmed, please patiently wait for the block confirmation to complete;
• If the blockchain transaction is confirmed but the funds have not arrived, please contact the receiving platform/wallet;
• Please ensure that the receiving platform/wallet supports the token and blockchain network used, otherwise funds may be lost and unrecoverable.

2. Explanation of Deposit/Withdrawal Confirmation Counts

What is Block Confirmation?

• Block confirmation refers to the process where on-chain transactions are packaged by miners into blocks and added to the blockchain.
• Confirmation count (Confirmation) means the cumulative number of confirmations a transaction has on the blockchain.
• The higher the confirmation count, the more irreversible the transaction is. Different blockchains have different requirements. For example, Bitcoin usually requires 6 confirmations for a transaction to be considered fully secure.

JuCoin Deposit/Withdrawal Confirmation Requirements:

• Different tokens have different block confirmation requirements. You can check the specific requirements on the deposit page.
• Each deposit must reach the specified confirmation count before it is credited and can be used for trading.
• After reaching the withdrawal unlock confirmation count, assets can be withdrawn or used for P2P trading.

Example: USDT Deposit

1. USDT deposits require waiting for 3 block confirmations before being credited;
2. After the deposit is credited, the assets will be temporarily frozen and can only be withdrawn after reaching 33 block confirmations.

Special Reminder:

• Before the deposit funds reach the unlock confirmation count, the assets can be used for trading and transfers, but cannot be withdrawn;
• After reaching the unlock confirmation count, withdrawals or C2C trading can be freely performed.